Home › How booking works
Booking

How booking works & FAQs

How booking and payment work, how to cancel, and what we do if something goes wrong.

Booking, step by step

  1. Pick your day trip and open the calendar

    Every trip page has a live booking calendar. Choose your date and it shows the places left, the pickup points available that day and the price that will actually be charged.

  2. Choose your pickup point

    Take your time over this step. The time you need to be there depends on the stop you pick, and it only appears once you have chosen. Check it before you pay: pickups are early.

  3. Pay securely, in the calendar

    Payment is handled inside the booking system, over an encrypted connection. Card details never pass through this website.

  4. Get your confirmation

    Your voucher arrives by email with everything on it: your pickup point, your time, your booking reference and a phone number for the day of the trip. Keep it on your phone — it is what you show the driver.

No booking fee. You pay exactly what the calendar shows: nothing is added at checkout.

We are here before and after

Before you book, ask us anything: which trip suits a family with small children, whether a stop is near your hotel, how much free time you really get, whether two trips work on consecutive days. A local answers you quickly, in English or Spanish.

After you book, your confirmation carries a direct number for changes and cancellations, and that is the fastest route when a deadline is close.

Ask us a question

Frequently asked questions

Do I have to be in Málaga to take one of these trips?

No. Every trip picks up along the Costa del Sol: Málaga, Torremolinos, Benalmádena and, on most trips, Fuengirola. Some also stop in Marbella, Algeciras or Ardales. The full list, with the exact spot of each stop on the map, is on the pickup points page.

What time will I be picked up?

It depends on where you are staying, the departure and the season, so we do not publish a fixed time here. The booking calendar shows your exact time the moment you choose your date and your pickup point, and your confirmation repeats it. As a rule these are early starts: plan for it.

How late can I cancel?

Free of charge up to 24 hours before departure, with a full refund. Morocco needs 48 hours, and Granada with the Alhambra and Seville keep a fee of €25 and €20 per person respectively, because those monument tickets are issued in your name. Full detail on the cancellations page.

Is it cheaper to book somewhere else?

No. There is no booking fee and no service charge: the price the calendar shows before you pay is the price you pay.

What language are the trips in?

Most are guided in English and Spanish. The Caminito del Rey also has guided walks in German, French and Italian, sold as separate options on its page. The language is stated on every trip page and in the calendar.

Do I need my passport or ID card?

Gibraltar: a valid, original identity card or passport. If you are not an EU or UK citizen, check whether you need a visa. On the option that includes the Rock, children must also show photo ID; without it, full adult admission is charged.

Morocco: a passport is compulsory, and depending on your nationality you may need a visa — worth checking the Moroccan government's list of visa-exempt countries before you book.

Granada with the Alhambra, and Seville: bring the original document whose number you gave when booking. Those monument tickets are issued in your name and checked at the door.

Gibraltar and Morocco mean crossing a border: if you cannot cross because a document is missing, the trip is not refunded.

Can I change the name on a booking?

Yes, through the phone number on your booking confirmation. On trips with named monument tickets — Granada with the Alhambra, Seville — a name change counts as a cancellation and the same fee applies.

What happens if the weather is bad?

The trips run in light rain. The Caminito del Rey closes its walkway in genuinely bad weather; if the trip is cancelled for that reason, you are refunded in full and contacted by phone or email.

Are the trips suitable for reduced mobility?

It depends on the trip, and each page says so. The Caminito del Rey, Antequera, Morocco, Gibraltar (except the dolphin-watching option) and the Nerja Cave are not suitable. The others can be done in a folding wheelchair if the traveller can get on and off the coach on their own or with a companion: there is no specific assistance for boarding. Say so when you book. If you are unsure, ask us before you book and we will check it for you.

How far in advance should I book?

As far ahead as you comfortably can, especially in spring and at weekends. The Caminito del Rey works on timed entry slots, sells out first and stops taking bookings 10 hours before departure.

My voucher has not arrived. What now?

Check your spam folder first: it may have landed there. If it is genuinely missing, call the number on your booking confirmation email, or tell us and we will get it reissued.

Can I do two day trips on consecutive days?

Often, but look at the hours first. Two 10-to-12-hour days back to back are a lot, especially with children. A long one followed by a shorter one works better — Granada and then Marbella and Mijas, for instance. The table on the home page shows what runs on which day.

Questions? Talk to someone here.

Tell us where you are staying and what you would like to see. You will get an answer from a person in Andalusia who knows these trips, not a form that goes nowhere.

Get in touch