Who cancels, and who refunds
Your booking is a contract between you and the company that operates the trip, made inside its own booking system. That company takes the payment, and that company processes any change, cancellation or refund. Málaga Sightseeing does not hold your booking and does not handle money at any point, so it cannot cancel or refund on your behalf.
Everything you need in order to do it is on the confirmation you received: the name of the operating company, its email address, its telephone number and your booking reference.
The general rule
These are the operator's general conditions for the day trips on this website:
There are a few exceptions, and they are listed below. The conditions that apply to your booking are the ones shown on the trip page before you book and repeated in your confirmation. If the two ever disagree, your confirmation prevails.
The exceptions
Morocco (Tetouan): 48 hours, not 24
This is the only trip with a longer notice period. You can cancel free of charge up to 48 hours before departure. With less notice, late arrival or a no-show, there is no refund.
Granada with the Alhambra: €25 per person is not refundable
You can cancel up to 24 hours before departure and receive a partial refund: the operator keeps a non-refundable fee of €25 per person, whether you cancel or change the name on the booking. The Alhambra ticket is issued in your name, so you must bring the original identity document or passport whose number you gave when booking.
Seville: €20 per person is not refundable
Same arrangement. Cancelling up to 24 hours before gives you a partial refund, with a non-refundable fee of €20 per person for a cancellation or a name change, because the monument ticket is issued in your name. Bring the original document you gave when booking.
Gibraltar: documents are your responsibility
The 24-hour rule applies as normal, but no refund is offered if you are not allowed into Gibraltar because you do not have the correct documentation. Gibraltar is a border crossing: check before you book what you need to carry.
Caminito del Rey: the weather can cancel it
El Caminito del Rey reserves the right to close the walkway in bad weather. If the trip is cancelled for that reason, you receive a full refund.
Caminito del Rey tickets, guided walk and shuttle (without transport from the coast)
On this format you make your own way to the meeting point at El Chorro. The operator is not responsible for the transport you choose to get there, so if your own transport fails, no cancellation or refund is offered.
How to cancel or change a booking
- Contact the operator directly, by email or by phone, using the details on your confirmation, and quote your booking reference.
- Do it within the notice period stated for your trip. Once that period has passed, whether anything can be done is up to the operator.
- Keep their reply. It is your proof that you cancelled in time.
When to write to us instead
Write to us when something is not working: the operator is not replying, the answer does not match what this website said, or you are not sure which conditions apply to your booking. We will take it up with them on your behalf.
What we cannot do is cancel, change or refund the booking ourselves. It is not ours to cancel, and the money never passes through us. Asking us instead of asking the operator only costs you time, and time is exactly what matters when there is a deadline.
If the operator cancels
A trip can be cancelled by the operator, for example because the walkway at the Caminito del Rey is closed by bad weather. In that case the operator contacts you using the details you gave when booking and offers a full refund.
Refunds
Refunds are issued by the operator to the same payment method you used. How long they take depends on the operator and on your bank, and it can take several working days after the refund is confirmed. Málaga Sightseeing does not receive, hold or return any of that money.
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